In order to avoid the costly impact of last minute
cancellations it has been necessary to introduce a
cancellation policy.
All appointments of two hours duration or longer will be
subject to our cancellation policy.
If we receive less than 24 hours notice to cancel an
appointment of two hours duration or longer half of the full
fee for the treatment or treatments booked will be charged.
If we receive less than 8 hours notice to cancel an
appointment the full fee for the treatment or treatments
booked will be charged.
Either
At the time of booking credit card details must be provided
in order to confirm the appointment
Or
Clients may choose to pay for the treatment at the time of
booking over the telephone so that there is no need for us
to store clients card details on our system.
Please be assured that
Our computerised system is fully protected with traceable
passwords for all staff who access the system.
We are fully registered with the data protection agency
and meet their high standards for protection of sensitive
client information on our system.
We will take the utmost care to ensure your card details
are fully protected.
This policy will be displayed in the salon and on our web
site
It will be subject to change without prior notice except
where card details or payment has already been taken as part
of this agreement
