1. Preparing for
your treatment
How quickly was the telephone answered when calling to make your
appointment?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 26 |
26 |
3 |
0 |
How helpful and
courteous was the Receptionist?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 42 |
14 |
2 |
0 |
How easy was it to
get the appointment you wanted with the therapist of your choice?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 20 |
23 |
8 |
1 |
How was your
experience of being welcomed to the salon?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 41 |
14 |
2 |
0 |
How adequate was the
pre treatment information?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 35 |
17 |
2 |
0 |
2. The
treatment
How good was the standard of your treatment?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 50 |
5 |
2 |
0 |
3. The
therapist
Who was your therapist?
|
Cerys |
Ceri |
Hannah |
Emma |
Rhian |
Carrie |
Paula |
|
| 13 |
8 |
7 |
13 |
3 |
8 |
8 |
How friendly and
helpful were they?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 50 |
6 |
0 |
0 |
How good were their
knowledge and skills in providing the treatment?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 47 |
11 |
0 |
0 |
Do you think your therapist followed good hygiene practices? e.g. hand washing
4. After care
Did you receive after care advice?
|
Yes |
No |
Written |
Verbal |
|
| 53 |
3 |
1 |
8 |
Did you think the
service was good value for money?
Comments
How was the level of cleanliness in the salon and treatment area?
|
Excellent |
Very Good |
Quite Good |
Poor |
|
| 42 |
12 |
1 |
0 |
How does Bliss Beauty
compare to other salons you have used?
|
Better |
No
Difference |
Not as Good |
| 47 |
3 |
0 |
On a scale of 1 - 10
(1=poor 10 = excellent)
How would you rate the service provided by Bliss Beauty?
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
| 0 |
0 |
0 |
0 |
0 |
0 |
0 |
6 |
29 |
53 |
|
